21Bit Casino Responsible Gaming

Age Verification and Account Security

Our 21Bit Casino services are strictly reserved for adults. You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, to register and play with us. As part of our Know Your Customer (KYC) process, we request:

• Government-issued photo identification (passport, driver's licence or national ID)
• Proof of address such as a utility bill or bank statement
• Proof of the payment method used, including card front and back or e-wallet screenshots
• Video verification where documents are not in Latin script

We at 21Bit Casino may also request a phone call to confirm your identity. These checks protect minors from accessing our games and help us confirm that every player at 21Bit Casino is who they say they are.

Tools to Stay in Control

Our 21Bit account settings give you full control over how you play. We at 21Bit Casino encourage every member to review these options regularly, especially if your circumstances or habits change.

Deposit Limits

You can set daily, weekly or monthly deposit limits directly in your 21Bit Casino account. Once a limit is set, we will not allow further deposits until the period resets. If you want to lower your limit, the change applies immediately; if you want to raise it, we apply a short waiting period to give you time to reconsider.

Time-Outs and Cooling-Off Periods

If you need a short break, our 21Bit platform lets you pause your account for a fixed period - from 24 hours up to several weeks. During a time-out, you won't receive marketing emails, and you won't be able to log in to play.

Self-Exclusion

For players who need a longer break, we at 21Bit Casino offer self-exclusion for six months, one year or longer. Once activated, self-exclusion cannot be reversed early, and we will close your account to real-money play, remove you from our mailing lists and decline any future registration attempts linked to your details. We work with external verification systems where available to make sure self-excluded players cannot simply reopen an account elsewhere on our network.

Reality Checks

Our 21Bit Casino session reminders notify you at set intervals how long you've been playing and what your current balance looks like. This small nudge helps you stay aware of your activity rather than losing track of time.

Spending and Loss Awareness

We at 21Bit Casino want you to track your spending just as carefully as your winnings. Our account history section shows a full record of deposits, withdrawals, wagers and bonus activity, so you can review your play at any time. We recommend checking this regularly, particularly before activating any 21Bit bonus, since our bonus terms include wagering requirements, maximum bet limits and withdrawal caps that affect how your balance can be used.

Remember that cash bonus winnings carry a 45x wagering requirement and a NZ$7.50 maximum bet while active, and that total winnings from your first three deposits are capped at EUR 5,000. Understanding these terms before you play helps you budget realistically and avoid surprises.

Signs of Problem Gambling

We encourage every player at 21Bit Casino to check in honestly with themselves from time to time. Some signs that gambling may be becoming a problem include:

• Spending more money or time than you intended
• Chasing losses by increasing bets or deposits
• Borrowing money or using funds meant for essentials to gamble
• Feeling anxious, irritable or guilty about your play
• Neglecting work, studies, relationships or sleep because of gambling
• Hiding your gambling activity from family or friends

If any of this sounds familiar, we urge you to use our self-exclusion tools and reach out to a specialised support organisation. You are never alone, and taking action early makes a real difference.

Independent Support Organisations

Alongside the tools we provide, we at 21Bit Casino recommend these independent resources for free, confidential advice:

• GamCare - support, advice and a free helpline for people affected by gambling
• BeGambleAware - information, self-assessment tests and support services
• Gambling Therapy - international online support for players and their families
• Gamblers Anonymous - peer support meetings and recovery programmes

Our Customer Support team at 21Bit Casino can also direct you to local resources specific to your country, including helplines in Australia, Germany, Finland, Norway and other markets we serve.

Restricted Regions and Fair Access

We at 21Bit Casino operate within a defined list of permitted markets and do not accept players from restricted territories, including several listed in our terms. Sweden, while not fully restricted, is excluded from bonuses, promotions, VIP benefits and loyalty point exchange as part of our responsible approach to that market. We also prohibit the use of VPNs to bypass geographic restrictions - attempting to do so may result in confiscation of winnings and account closure. These rules exist to keep our platform compliant and to protect players in regions with additional local safeguards.