21Bit Terms and Conditions

Welcome to 21Bit Casino. These terms and conditions govern your use of our website, 21bit.com, and all services we provide, including our casino games, bonuses, and loyalty program. By registering an account with us, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, you must not use our platform.

Company Information and Licensing

21Bit Casino is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address at Potrero Cerrado, Oreamuno, Cartago Province, 30703, Costa Rica. Our operations are authorised under the Tobique Gaming Commission, e-gaming licence No. 0000002, which remains active. Certain Paysafe transactions are processed by our payment agent, Tronabriz Limited. We established our platform in 2022 and have since grown into a trusted destination for players searching for 21Bit casino online entertainment.

Eligibility and Account Registration

To open an account with us, you must be of legal gambling age in your jurisdiction and capable of entering into a binding agreement. When you complete 21Bit register procedures, you agree to provide accurate, current, and complete information. We reserve the right to verify your identity at any stage, and you may only hold one account with us. Multiple accounts may result in forfeiture of winnings and account closure.

We welcome players from Australia, New Zealand, Canada, Germany, Finland, Norway, and across Europe. However, we do not accept registrations from a number of restricted territories, including but not limited to the United States, United Kingdom, Belgium, Netherlands, Poland, and several other listed jurisdictions. Australia and Germany are not restricted. Players in Sweden are excluded from bonuses, promotions, VIP benefits, and loyalty point exchange, and certain providers such as Play'n GO and Pragmatic Play are unavailable there.

Account Security and Your Responsibilities

You are responsible for maintaining the confidentiality of your 21Bit login credentials. We strongly advise against sharing your password with anyone. If you suspect unauthorised access to your account, you must notify us immediately through our live chat or support channels, available 24/7. We will not be liable for losses resulting from your failure to secure your account.

• You must keep your login details confidential at all times
• You must notify us promptly of any suspected unauthorised activity
• You must ensure the accuracy of your personal and payment information
• You must not use a VPN to bypass our geographic restrictions, as this is prohibited and may lead to confiscation of winnings

Deposits, Withdrawals, and Payment Terms

We accept a wide range of payment methods, including credit card, MiFinity, bank transfer, and cryptocurrencies such as Bitcoin, Bitcoin Cash, Litecoin, Dogecoin, Ethereum, Tether, Tron, BNB, and XRP. Our minimum deposit is EUR 20 or the currency equivalent, with separate minimums applying to crypto and card payments. We do not offer currency conversion; once you select a currency for your account, your balance remains in that currency throughout.

Our minimum withdrawal amounts vary by currency, starting from EUR 20 or its equivalent. We apply daily, weekly, and monthly withdrawal limits that differ depending on your currency and region, including specific limits for Finland. Winnings from your first three deposits are capped at EUR 5,000 in total, excluding progressive jackpot wins. No-deposit bonus winnings are capped separately according to currency. While we do not charge withdrawal fees, bank transfer intermediary fees and any third-party processing charges are borne by you. A dormancy fee of EUR 25 per month applies after twelve consecutive months of inactivity.

Verification and Know Your Customer (KYC)

Before processing your first withdrawal, we require verification documents, including government-issued photo identification, proof of address, and proof of your payment method. In some cases, we may request video verification or a phone call. You must complete verification within two weeks of our request; failure to do so may result in account suspension or termination. We process approved withdrawal requests within 72 hours, with crypto withdrawals forwarded immediately and bank transfers completed within three business days.

Bonuses and Promotions

Our welcome package offers new players up to NZ$3,400 plus 100 free spins across their first three qualifying deposits, each requiring a minimum deposit of NZ$15. Our 21Bit casino bonus codes and promotional offers, including the Weekend Reload, Daily Surprise Spins, Top Slots Super Offer, Fortune Cruise Lottery, and Bonus Shop, each carry their own wagering requirements, typically 45x, along with activation and validity periods. We also run a Missions programme rewarding verified players for completing specific milestones.

Skrill and Neteller deposits do not qualify for welcome bonuses. Bonus terms, including maximum bet limits and withdrawal caps, are strictly enforced, and we reserve the right to void bonus winnings obtained through breach of these conditions. Bonus sizes and minimum deposits may differ for players who register through a partner site.

Loyalty and VIP Program

We reward real-money slot betting through our 21Bit loyalty programme, where you earn 21Bit-coins at a rate of one point per NZ$30 wagered on qualifying games. Our eight-rank system, each with subranks, grants rewards claimable once per rank and credited within 24 hours. Points are deleted after three months of account inactivity. Our VIP programme offers eight tiers with weekly cashback ranging from 2% to 10%, subject to minimum deposit and betting requirements, credited weekly with applicable withdrawal limits.

Game Fairness and Availability

We offer more than 3,000 games sourced from 102 providers, including NetEnt, Evolution, Pragmatic Play, Hacksaw Gaming, and many others. Our live casino, powered by Evolution, delivers an authentic gaming experience alongside slots, jackpot games, table games, and crash games. While we strive to ensure uninterrupted access, we do not guarantee that every title will be available at all times, as certain providers apply their own territorial restrictions.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free operation. We shall not be liable for any indirect, incidental, or consequential losses arising from your use of our platform, except where such liability cannot be excluded by law. You acknowledge that online gambling carries inherent financial risk.

Responsible Gambling and VPN Policy

We are committed to promoting responsible gambling and provide tools to help you manage your play. We prohibit the use of VPNs or any technology designed to circumvent our geographic restrictions. Any breach of this policy may result in suspension of your account and forfeiture of winnings.

Dispute Resolution

If you have a complaint, we encourage you to contact our customer support team first via live chat, email, or our contact form. Should a dispute remain unresolved, you may refer the matter to EGIS, our independent dispute resolution body.

Changes to These Terms

We reserve the right to amend these terms and conditions at any time. Continued use of our services after changes are published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.